Implementation, Analytical Support and Technical Support Services for the State Register of Damaged and Destroyed Property (RDDP)

The Consultant shall use Jira Service Management or an equivalent service request management system and other software necessary for the assignment. Microsoft Power BI licences shall be procured and administered by the Consultant as reimbursable costs, subject to the Client's prior approval and evidence of price…

Detailed information on the scope, deliverables, reporting, staffing and Service Level Agreement (SLA) is provided in the attached Terms of Reference .

L1 ticket receipt, logging, handling and resolution shall be provided from 08:00 to 20:00 on Business Days (12 5) , with escalation and continued monitoring of Critical Tickets as specified in the SLA. Weekly operational reports and monthly consolidated and time and effort reports shall be submitted in accordance with…

EOIs shall be submitted by email to [email protected] , with a copy to [email protected]

EOIs shall be submitted in the English language . The length of the EOI shall not exceed 50 pages including all supporting documents.

Qualification criteria for the Consultant firm

The Ministry for Recovery, Infrastructure and Transport of Ukraine (MRIT) (the «Client») invites eligible consulting firms (the «Consultants») to indicate their interest in providing the Services. Interested Consultants shall provide information demonstrating the qualifications and relevant experience required to…

Minimum average annual turnover of USD 600 000 equivalent, calculated as total certified payments received for contracts in progress and/or completed within the last 3 (three) years, divided by 3 (three) years.

• Knowledge Base: maintain, populate, structure and update the RDDP Knowledge Base, including guidance, frequently asked questions and documented resolution practices.

Further information may be obtained during office hours, 09:00–18:00 (Kyiv time) , by email at [email protected] with a copy to [email protected]